Reach Out

Terms of Use

The terms governing your use of this website and your engagement with any of our programmes and services.

Effective Date: [Insert Date]

1. Acceptance of Terms

By accessing or using this website, or by enquiring about or engaging any service offered by Recovery852, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use this website or our services.

2. Services Offered

Recovery852 offers consultation and assessment, outpatient rehab services, the 6-Week Recovery Wellness Programme, the 6-Week Family Recovery Programme, 1-on-1 Recovery Coaching, and the Recovery Wellness Retreat. Detailed information about each service is available on the corresponding programme pages.

All services are provided by appointment only. We reserve the right to decline service or refer a prospective client elsewhere where, in our professional judgement, that is in the client's best interest.

3. Client Responsibilities

  • Provide accurate and complete information during consultation and throughout the programme.
  • Attend scheduled sessions punctually and engage in the programme in good faith.
  • Remain abstinent throughout the duration of the 6-Week Wellness Programme.
  • Treat the facilitator, fellow participants, and any property with respect.

4. Payment Terms

Fees are payable in advance unless otherwise agreed in writing. Accepted payment methods are cash, PayMe, and bank transfer. Cheques are not accepted.

Recovery852 operates a no-refund policy — once a programme has commenced, fees are non-refundable regardless of attendance or completion. Please review the consultation outcome carefully before committing.

5. Cancellation & Missed Sessions

Sessions cancelled with less than 24 hours' notice may be charged in full at our discretion. Missed sessions without notice are not eligible for rescheduling.

6. Confidentiality

All client information is held in strict confidence in accordance with the NADACC code of ethics and the Hong Kong Personal Data (Privacy) Ordinance. Please see our Privacy Policy for full details.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, the Recovery852 name and branding, and programme materials — is the intellectual property of Recovery852 unless otherwise indicated. You may not reproduce, distribute, or use this content for commercial purposes without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Recovery852, its facilitators, and its representatives shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or participation in any programme. Recovery is a deeply personal process and outcomes depend on many factors beyond any single service provider's control.

9. Governing Law

These Terms of Use are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from these terms or from our services shall be subject to the exclusive jurisdiction of the Hong Kong courts.

10. Changes to These Terms

Recovery852 reserves the right to update these Terms of Use at any time. The most current version will always be posted on this page with the "last updated" date below.

Last updated: [Insert Date]

Questions about these terms?

Get in touch directly — we'll respond personally and confidentially.

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